33bc Privacy Policy

1. General Overview

33bc is a trusted online casino and sports betting platform for players in Bangladesh. We give the highest priority to our users' privacy. This privacy policy ("Policy") describes how 33bc collects, uses, stores, and protects your personal information.

By using our platform, you consent to this privacy policy. If you disagree with any terms of this policy, please refrain from using our services and contact our support team.

2. Scope of This Policy

This privacy policy applies to the following:

• The 33bc website (33bc.cam) and all its pages
• Mobile applications and browser-based platforms
• Registration, login, and account management processes
• Financial transactions via bKash, Nagad, and Rocket
• Customer service communications via live chat and email
• Promotional activities and bonus offers

3. Personal Information

We collect the following personal information for account registration and service delivery:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Financial information — bKash, Nagad, or Rocket account numbers
• Account username and password (stored in encrypted form)
• Bank account details (where applicable)

4. Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device details
• Login time, date, and session duration
• Gameplay history, betting information, and transaction records
• Data collected through cookies and tracking pixels
• User navigation patterns and page visit information

5. Information Received from Third Parties

In some cases we may collect information from third parties, such as:

• Payment processors — transaction confirmation data from bKash, Nagad, and Rocket
• KYC-related information from identity verification agencies
• Risk assessment information from fraud prevention agencies
• Self-exclusion lists from responsible gaming organisations

6. Purposes of Using Your Information

33bc uses your personal information for the following purposes:

• Account Management: Managing registration, login, and profile update processes
• Identity Verification: Age verification and compliance with KYC regulations
• Financial Services: Processing deposits and withdrawals
• Security: Preventing fraud, money laundering, and unauthorised access
• Customer Support: Responding to your complaints and queries
• Promotions: Sending bonus offers and special event information (with your consent)
• Responsible Gaming: Identifying and preventing the risk of excessive gaming
• Platform Improvement: Analysing and improving the user experience

7. Legal Basis

We process your information on the following legal grounds:

• Based on your explicit consent (provided at the time of registration)
• Based on the necessity of fulfilling a contract (service delivery)
• To meet legal obligations (KYC, AML regulations)
• To protect our legitimate business interests (fraud prevention)

8. Sharing Information with Third Parties

33bc never sells your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

• Payment Partners: To process transactions with bKash, Nagad, and Rocket
• Technology Providers: With service providers essential for operating the platform
• Audit Bodies: With audit service providers to ensure security and compliance
• Legal Authorities: To comply with legal obligations or court orders

Before sharing information with any third party, we ensure they follow privacy protection standards equivalent to ours.

9. International Data Transfers

In some cases your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that appropriate safeguards are in place in line with international data protection standards so that the security of your information is maintained.

10. Security Technology

To keep your information secure, we use industry-standard security technology:

• SSL/TLS Encryption — all data transfers are encrypted
• Password Hashing — account passwords are never stored in plain text
• Two-Factor Authentication (2FA) — additional account protection
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted staff access — only authorised personnel can access personal information

11. Response to Data Breaches

In the event of a security breach, we will take immediate necessary action and notify affected users as quickly as possible. We will take appropriate remedial measures based on the severity and nature of the incident and make the necessary changes to prevent such incidents in the future.

12. Your Rights Regarding Your Information

As a 33bc user, you have the following rights:

• Right of Access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Restrict Processing: The right to request that use of your information be restricted for certain purposes
• Right to Portability: The right to receive a copy of your information in a structured format
• Right to Object: The right to object to certain types of processing of your information
• Right to Withdraw Consent: The right to opt out of marketing communications at any time

To exercise these rights, contact us at [email protected] or speak with our support team via 24/7 live chat.

13. Marketing Communications

If you do not wish to receive promotional emails or messages from 33bc, you can opt out at any time by contacting us. Opting out will not affect essential account-related communications (transaction confirmations, security alerts).

14. Cookie Usage

We use several types of cookies:

• Essential Cookies: Required for the core functionality of the platform — these cannot be disabled
• Functionality Cookies: To remember your preferences and settings
• Analytics Cookies: To analyse and improve platform usage
• Security Cookies: To prevent fraud and unauthorised access

15. Data Retention Period

We retain different types of information for different periods:

• Account Information: For as long as the account is active and after closure as required by applicable law
• Financial Transaction Records: For the long term as required by AML and financial regulatory laws
• Customer Support Communications: For a reasonable period for issue resolution and reference
• Session Data: Automatically deleted after each session ends
• Marketing Information: Until consent is withdrawn

16. Protection of Minors

33bc provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors. If we become aware that a person has registered in violation of the age limit, their account will be closed immediately and the associated information will be deleted.

17. Responsible Gaming and Data Protection

As part of our responsible gaming programme, we analyse your gaming behaviour. This analysis is solely for your wellbeing — if signs of excessive gaming appear, our support team may reach out to you. This information is never used for advertising purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.

18. How Policy Changes Are Made

33bc may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A direct notification will be sent to your registered email
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be updated

Continuing to use the platform after a revised policy is published will be considered your acceptance of the new policy.

19. Complaint Resolution

If you have any complaint regarding this privacy policy or the handling of your information, please contact us. We will review your complaint as soon as possible and take appropriate action.